Help&FAQs

Uploading my photo from a mobile

Select a city from the dropdown menu to see if it's open for photo submissions. If uploads are being accepted then you'll see an upload your image button. Click the button and follow the steps that appear on the screen.

Uploading my photo from a desktop computer

Using the interactive map, select the city you want to upload your photo for by either clicking on its yellow dot or choosing it from the dropdown. A pop-up window will appear, follow the steps that appear on the screen.

I'm on a desktop computer, how do I use the interactive map?

The map shows the cities that Alicia is visiting on her Set The World On Fire  tour. You can use the map to either upload an image or watch a video. Click on the dots to select what you want to do.

  • The yellow dots are the cities you can still submit images for.Select these to upload your image.

  • The blue dots are the cities that have videos to watch. Select these to see the video of your favourite city.

  • The grey dots are for cities where submissions have closed and the video is being prepared. The video will be added soon so keep checking back.

The videos that are available to watch are from the cities Alicia has already played on this tour. They're added as the tour progresses, so there won't be many at first but lots towards the end of the tour. Of course, by the end of the tour all the cities will have videos.

The tabs at the top of the map allow you to view the dots together or separately.

  • 'View all cities' is the default setting and, as the name suggests, will show all the dots.

  • The 'View active cities' tab displays the cities that are still accepting images, so it'll just show the yellow dots.

  • The 'Watch the videos' tab shows the cities that have videos ready to watch, so it'll just show the yellow dots.

Acceptable file formats

JPG, JPEG and PNG. Please make sure they're not larger than 2MB.

What kind of images should I submit?

Alicia is looking for photographs that tell her about you and your city. So, submit a portrait that says something about who you are and where you're from. Be as creative as you like, but make sure you're not too far away from the camera or you won't be able to clearly see yourself in the video.

Most importantly, it has to feature you in your chosen city. You might want to show Alicia you at the house you grew up in, or at your favourite place to meet friends. Whatever you choose, just make it about what you love, in the city you love.

I don't live in a city or a city Alicia is visiting, can I still submit an image?

Yes! Alicia wants all her fans to be involved. Even though the video will be about the city she's playing in, you don't have to actually live in that city — or any city — to submit a photo. The image you submit does need to show you in one of the cities that are on our list.

I'm not going to the concert, can I submit an image?

Yes! You can submit a photograph for any city and you don't have to attend the concert. You can watch the videos for all the cities once they've been added to this site.

What kind of images should I avoid submitting?

Keep it clean. Don't submit images with sexual content, drug or alcohol use, violence or hate, as they won't be included in the video.

How will my image be used?

All the uploaded images will be reviewed and those that best represent the city will be included in the unique video that'll be played at the concert. After the concert, the video will be featured on this site — so if you're lucky enough to be chosen you can share it with your friends!

What's the deadline for submitting images?

Make sure you upload your image well before the concert date of your chosen city. For more details see the Terms and Conditions.

How will I know if I've been featured?

When you upload your image we ask for your email address. If your image is chosen to appear in the video we'll email you to let you know.

Where can I find out about the Set The World On Fire tour?

You can find out about Alicia's tour dates and locations on her website.

How old do I have to be?

You must be at least 18 years of age to participate in this project.

More questions?

If you have any questions about the BlackBerry Keep Moving campaign that are not answered by the FAQs, please contact us at blackberry@thecommunityhelpdesk.com and we will try to help you with your query.